MyGuide · iPhone

Support

Something broken, or a tour came out weird? Email me. I read all of it.

Email support

We reply within 2 business days. If you're reporting a bug, telling us your device and what you did right before it happened saves a round trip.

My tour is stuck on "generating".: Give it fifteen minutes, then force-quit and reopen — finished tours are recovered on launch. Still stuck? Email me the tour name.
The tour got a fact wrong.: Happens. It's AI narration, and it can be confidently wrong — these are for fun, not a guidebook. Tell me the tour name and what it got wrong.
Can I use MyGuide without giving it my location?: Yes. Decline the prompt and type a place name instead.
How do I cancel my subscription?: Apple bills it, so cancel in iOS Settings → your name → Subscriptions. Your tours stay.
How do I delete my account?: Email me from your account address. I delete the profile, tours, and media, and confirm when it's done.